Note: If you can't sign in to your Surface Duo with your PIN or fingerprint, try one of the following to erase your Surface Duo and reset it to the factory settings:Įrase it remotely. Tap Erase all data to confirm you want to erase your Surface Duo.Įnter your PIN, then tap Erase all data again to confirm you want to do this. Open Settings, then tap System > Reset options > Erase all data (factory reset).
HARD RESET RADBEACON ANDROID
For more background info about phone protection, see Help prevent others from using your device without permission on the Android Help site.įactory reset your Surface Duo to erase it On Surface Duo, you’ll need to enter the PIN to unlock your screen (if you set up a screen lock). This helps prevent others from erasing your Surface Duo and using it if it’s lost or stolen. When you add your Google Account information or set a screen lock, this sets up phone protection. Make sure you know the PIN to unlock your screen and your Google account information. Tap Photos on your Home screen, then Me > Settings > Camera upload, then turn on Camera upload. Back up your photos and videos to Microsoft OneDrive. To save photos and videos attached to text messages, open Messages, and then manually save the photos and videos that are attached. Make sure you back up your photos and videos. For more background info, see Back up or restore your data on your Android device on the Android Help site.īack up your photos. This lets you restore your info from the backup later if you set up your Surface Duo again or set up a different Android device. Make sure Back up to Google Drive is turned on, then tap Back up now. To get started, open Settings, then tap System > Backup. Back up data and settings from your Surface Duo to your Google Account. Before your reset your Surface Duoīack up device data and settings. When you do a factory reset, it will erase all the data and apps on your Surface Duo.
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